Daily Time Management Guide and Downloadable Template

Five Steps of Daily Time Management Make a list of tasks that need to be done today. Call it a, “brain dump.” Prioritize each task using the A,B,C column and then prioritize at the second level using the 1,2,3 column. Assign a specific amount of time to each task. Move each task into a specific time frame Determine an action plan for each activity you have.







Please click on the below link for the “Daily Time management Sheet” template.




The Cheat Sheet to dealing with Upset Customers


Handling upset customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you speak with them over the phone, chances are you are going to be met with frustration, aggressive anger, and little patience.

Treat this challenge as a new skill you need to learn. Practice makes perfect – Embrace upset customers and turn them into advocates with this Step by Step Cheat Sheet…