The Cheat Sheet to dealing with Upset Customers


Handling upset customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you speak with them over the phone, chances are you are going to be met with frustration, aggressive anger, and little patience.

Treat this challenge as a new skill you need to learn. Practice makes perfect – Embrace upset customers and turn them into advocates with this Step by Step Cheat Sheet…