Customer Service

Customer Service

Permanent Impressions

Very seldom do you come across someone in sales who will consciously work on their brand, for the short-term remembrance or long-term benefit. Tapping into that natural drive—to be remembered—is key for a successful sales or customer service career. No two people are exactly the same, and no two people ever will be. Knowing that you are a one-of-a-kind is very empowering. Perhaps it motivates you to become well known and recognized for all the things that make you who…

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The 8 Worst Ways to Handle Angry Customers

Interacting with customers, you know that not every interaction is going to go smoothly. It comes with the territory – having thick skin is essential. Sometimes it’s easy to maintain your composure while dealing with a customer complaint, other times it’s more difficult. Whether the customer is entitled to their anger is not worth debating, the only thing you can do is try not to escalate the situation any further. We’ve all been there, we put our ego before the…

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Disney Happiness

  “There is no magic in magic, it’s all in the details.” Walt Disney   At Disney, every contact with a customer offers a chance to shine. Disney calls these contacts “Moments of Truth” … the opportunities to create everlasting positive impressions! And because the company demands excellence as an organizational absolute, even its fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet!  Over a series of articles posted once a week, we’re going to…

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12 Ways to Make People Smile Everyday

“A smile is a curve that sets everything straight” – Phyllis Diller Because adding some cheer to someone else’s day will lift your spirits, too You don’t have to be a comedian to get someone to crack a smile. And since smiles are contagious, putting one on someone else’s face will almost always brighten your day, too. So try one (or more) of these 12 easy ways to get someone to grin today. Hold the door for someone instead of…

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Christmas Customer Service Tips!

‘Tis the season to put a massive smile on your customer’s face and make sure they keep coming back for more! Retailers love the holiday shopping season, and with good reason. It’s the time of year when many businesses take in a large portion of their overall revenue — national holiday sales last year alone surpassed $600 billion. While an increase in sales is great for the bottom line, the holiday season also means an increase in customer interactions, which…

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A Quote From The Sysco Wall…

“A customer is the most important visitor on our premises.  He is not dependent on us.  We are dependent on him.  He is not an interruption in our work.  He is the purpose of it. He is not an outsider in our business.  He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.”

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The Goldfish vs. The Brocolli

How do we assist our customers needs? Our capacity to see the world from another person’s perspective develops early in life. When we look at how little children gain the perspective-taking skill, we can see the two tendencies observable in adults:  Being closed Being open to the other’s perspective. In one experiment, psychologists from Berkeley University studied fourteen-month-old and eighteen-month-old toddlers. The toddlers were sitting in front of two bowls: One with goldfish crackers and one with broccoli. The toddlers tasted…

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Customer Service Skills List

There are a few universal skills that you can master that will dramatically improve your conversations with customers. Are there some areas you may be weaker in? Don’t be afraid – Embrace these skills like a Rock Star! Practice makes Perfect! Patience Patience is important to customers, who often reach out to support when they are confused and frustrated: Great service beats fast service every single time.  If you deal with customers on a daily basis, be sure to stay patient when…

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We believe that customer care is a dynamic skill that is developed through workshops and training. Customer Service Training helps employees develop skills to handle customer complaints and maintain good relationships with customers. It also gives employees a greater understanding of the impact their role has on the organization. We currently focus on three modules: The Customer in 2017,  Your Positive Influence, and Dealing with Upset Customers.