Conversion & BDC

Conversion & BDC

The Most Important Part of Your Sales Phone Conversation May Not Be What You Think

  Words can only say so much – it is the way in which your words are spoken that matter, especially over the phone. The tone of someone’s voice tells us a lot about them. For example, we can tell if they are having a good day or a bad day and if they are annoyed or happy to be a part of the conversation. More or less, we all do this type of assessment on a daily Words can…

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Ten Ways to Communicate More Effectively

We all know what happened to the Titanic. Clearer communications could have prevented the tragedy and the loss of more than 1,500 lives. Communications play just as important a role in your careers. When asked to name the top three skills they believed their subordinates need, 70 percent of the readers of CIO magazine listed communications as one of them. Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates, or superiors. #1: Beware…

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What is Business Development?

 “I do biz dev.” Few times in history have more ambiguous words been spoken.  Ask ten “VPs of Business Development” or similarly business carded folks what is business development, and you’re like to get just as many answers. “Business development is sales,” some will say, concisely. “Business development is partnerships,” others will say, vaguely. “Business development is hustling,” the startup folks will say, evasively. The assortment of varied and often contradictory responses to the basic question of “what, exactly, is business development” reminds me of the way physicists seek to explain what,…

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Within the Young Automotive Group we believe that conversion is essential. For this reason, we’ve dedicated BDC resources, including training, to support and cultivate new streams of business.