2017 Sales Certification Requirements

2017 Sales Certification Requirements

Sales Professionals will be able to achieve Young COE certification by fulfilling the following:

Training Program Attendance:

  • 2017 Customer Service Training (CST) workshops (1,2,&3)
  • 2017 Sales Training Monday Workshops (5 of 7)

Sales Process Skill Set Requirements:

  • First Impressions
  • Meet and Greet
  • Build Rapport and Investigate
  • Bypassing
  • Presentation Demo
  • Closing
  • Overcoming Objections
  • Trade in / Tour
  • Pencil
  • Delivery

Phone Scripts Requirements:

  • New Car General Phone Phone-Up Format
  • Pre-Owned Phone-Up Format
  • Super Specific Internet Phone-Up Format
  • Trade Script
  • “Dirty Thirty” Referral Script
  • Overcoming Objections

*Phone Script completion to be passed with Center of Excellence Partners (JD Bradley or Jennifer Zorko). 

*All sales skill set role plays and sales process requirements to be passed off by Oliver Young, Ty Johnston, JD Bradley or select Sales Managers (to be determined at each location).

For additional information please email jd@youngcoe.com.